Refund and Returns Our refund and returns policy lasts 30 days.
- Returning items is always free.
- From the moment you receive your order, you have 30 days to register your item as a return in ‘My Account stargoldn ‘.
- After registering your return, you have 14 days to send it.
- If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
This is how you send something back
 Step by step
Check the terms and conditions for exceptions or if you are unsure whether it is allowed again.
- Register your return
- Drop off yor package
- At a drop-off point or parcel locker, or by requesting a pickup service.
- Scan the return label code from your phone.
- Keep the proof of shipment.
- Request a pickup for the parcel.
- Track your return
You can do that in my Account, We will als keep you updated via emai.
- We will pay you back
Refund processing time
The amount of time it takes for the customer to receive a refund 10 days work.
Return condition
Additional non-returnable items:
Gift cards
Downloadable software products.
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund processing time
The amount of time it takes for the customer to receive a refund 10 days work.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@stargoldn.com .
Sale items Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at : info@stargoldn.com and send your item to:
V Busselstraat 12
5731 NC.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive